FAQs

The Backup Center acts as a secure, encrypted cloud-based vault. A server based on the open-source Vault service from HashiCorp.

Its encryption ensures that access is feasible solely through verification on your phone and via your email, where you receive unique authentication codes. Furthermore, all data stored is initially encrypted by your HASHWallet's EAL6+ chip, adding a double layer of encryption for enhanced security - both for access and the stored contents.

Although the Backup Center plays a crucial role in recovering anonymously your private key, it does not store it. Therefore, even in the unlikely event of a security breach, your assets remain completely unreachable.

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Our system uses two fundamental elements to achieve it:

1.   A Recovery Seed, which is personalized on the card in a secure environment by the manufacturer.

2.   A Recovery Key, which is generated during the card's initial setup.

While both are vital for the recovery process, neither contains the Private Key.

To initiate the recovery, you'll first request a Backup Card through your App. This step requires authentication via both email and phone, as you'll receive a code on each. Once you have the Backup Card, you can start the recovery process where your Recovery Key and your Recovery Seed will be automatically combined within the secure element to regenerate your original Private Key. Just like that, you're set to manage your crypto assets with ease once again.

Your HASHWallet offers a convenient layer of security compared to other hardware wallets, rendering your card inoperative without access to your associated App. 

During the wallet creation process, not only is your Private Key generated within the secure element, but also a Passphrase, which is, afterward, securely stored within the encrypted App.

As a result, transaction authorization requires the combination of the Private Key (from the card) and the Passphrase (from the App), both processed within the secure element. Consequently, should someone find your card, they wouldn’t be able to access your funds due to this security measure, ensuring that your assets remain inaccessible.

Where are my Private Key and my Passphrase?

With the HASHWallet’s system, your keys are completely secret. For you, for us, for everyone. This provides you:

1.   Maximum Security: The keys are protected from being shared, photographed, or lost, greatly reducing the risk of human error.

2.   Ease of Use: There is no need to enter your keys to sign your transactions anymore. With just a simple tap of your card, your transactions are securely and effortlessly signed.